Frequently Asked Questions About Designer Fashion Rental and Resale

Our authentication involves three verification stages: initial inspection by the consignor liaison who photographs 47 specific detail points, secondary review by a certified authenticator with minimum 8 years luxury goods experience, and final approval by our senior authentication director who previously worked at Rebag and The RealReal. We examine construction details like the exact stitch count on Hermès saddle stitching (2 stitches per centimeter), hardware font specifications that vary by production year, and material composition verified through fiber analysis. In the unlikely event a counterfeit passes inspection - which has occurred in 0.03% of our 59,000 total items processed - we provide a full refund plus a $500 credit, report the incident to the International AntiCounterfeiting Coalition, and conduct a complete review of our protocols. We maintain a $2 million authentication guarantee insurance policy underwritten by Lloyd's of London that protects every transaction.

Standard rental periods are 4 days, 8 days, or 14 days, with pricing that reflects approximately 7-9% of retail value for 4 days, 12-15% for 8 days, and 18-22% for 14 days. Your rental period begins the day your package arrives and ends the day you ship it back using our prepaid return label - we don't count shipping days against your rental time. Extensions are available for $35-$85 per additional day depending on the item's retail value, requested through your account dashboard up to 24 hours before your return date. About 18% of our renters extend their initial period, most commonly for destination weddings or multi-day events. If an item isn't reserved by another member immediately following your rental, we often approve extensions at 40% off the standard daily rate. You can check extension availability and pricing in real-time through the item's page on our platform.

Resale prices start at 40-60% below current retail for items in excellent condition, calculated using an algorithm that weighs 12 factors: original retail price, current retail price (some brands increase annually), production year, seasonal relevance, condition grade, brand demand index, comparable sales data from Vestiaire Collective and Fashionphile, rarity score, completeness of original packaging, and days listed on our platform. Prices automatically reduce by 5% every 30 days for the first 90 days, then 8% every 30 days thereafter until reaching our minimum threshold of 35% below retail. Classic pieces from Chanel, Hermès, and Bottega Veneta rarely require reductions because demand consistently exceeds supply - these items sell within an average of 12 days. Trendy or seasonal pieces typically need 2-3 price reductions before selling. Members on our email list receive notifications when items on their wishlist drop in price, and our about page explains how our pricing specialists determine initial valuations.

Normal wear includes minor creasing from sitting or movement, slight scuffing on shoe soles consistent with indoor use, and faint deodorant marks on interior dress linings that remove with professional cleaning. These occur in approximately 65% of rentals and incur no fees. Damage requiring repair fees includes stains that don't respond to our standard cleaning process (foundation, wine, oil-based substances), tears or snags larger than 2mm, missing buttons or embellishments, broken zippers, and odors that persist after professional cleaning. Repair fees range from $45 for simple button replacement to $800 for significant fabric damage requiring reweaving. We photograph every item before shipping and email you the condition documentation, so you can compare if questions arise upon return. You can purchase optional damage protection for $25-$75 per rental that covers up to $600 in repair costs, excluding complete loss or catastrophic damage. About 31% of renters purchase this protection, and claims are filed on approximately 4% of protected rentals.

Yes, you can purchase any rental item during your rental period, and we credit 100% of your rental fee toward the purchase price if you decide within the first 48 hours of receiving it, or 50% of the rental fee if you decide during the remainder of your rental period. This try-before-you-buy option lets you evaluate fit, styling versatility, and condition in your actual wardrobe context rather than making decisions from photos alone. Approximately 7% of our rentals convert to purchases, most commonly for items the renter discovers work perfectly with multiple existing wardrobe pieces. The purchase price is the current listed resale price minus your rental credit, processed immediately through your saved payment method. You simply keep the item instead of returning it, and we email your purchase receipt and updated authentication certificate with your name as the verified owner. This approach has helped members build curated designer collections while minimizing the risk of expensive purchase mistakes.

We accept consignment for designer items from 47 approved brands including Chanel, Hermès, Gucci, Prada, Saint Laurent, Bottega Veneta, Dior, and Valentino, with minimum retail values of $600 for ready-to-wear and $800 for handbags and shoes. Our commission structure is 40% for items selling under $2,000, 35% for items selling between $2,000-$5,000, and 30% for items selling above $5,000. You receive payment within 5 business days of the buyer's return window closing (14 days after delivery). We handle all authentication, photography, listing creation, customer service, shipping, and returns processing. Items that don't sell within 120 days return to you via prepaid shipping at no cost. The average consignment item sells for $1,847 and takes 34 days to sell, netting consignors an average of $1,145 after commission. High-demand items like Hermès Birkin or Kelly bags sell within 3-7 days at our 30% commission rate. You can initiate consignment through our online submission form, which requires photos and details about your item for preliminary evaluation.